RETURN & EXCHANGE POLICY

At PROFESSIONAL ( Asharprofessional), we check every product before dispatch. If something is not right with your order, we'll make it right. Please read the policy below.

1. Faulty or Wrong Items (within 15 days)

You can return an item within 15 days of delivery if:

•       the fabric is faulty (holes, tears, stains, colour defects, weaving faults)

•       the stitching is faulty (open seams, loose or broken stitching, poor finishing)

•       we dispatched the wrong size, or an item different from what you ordered

For these returns:

•       We pay the return courier cost.

•       You can choose a replacement (subject to stock) or a full refund.

•       Please send us clear photos of the fault or the wrong item with your request.

2. Change of Mind (within 2 days)

If you don't like the product, you can request a return within 2 days of delivery.

•       The customer pays the courier cost for the return.

•       The original delivery charge is not refundable.

•       The item must be unused, unwashed, and in its original packaging with all tags attached.

3. Items We Cannot Accept

•       Items that have been used, washed, ironed, altered or damaged after delivery

•       Items without original packaging or tags

•       Change-of-mind requests made after 2 days of delivery

•       Fault claims made after 15 days of delivery

•       Custom-made or specially ordered items (unless faulty)

4. How to Request a Return

Contact us with:

•       your order number

•       the name and phone number used on the order

•       the reason for return

•       photos of the item, which are required for fault or wrong-item claims

Email: complaint@asharprofessional.ae

WhatsApp: 055 612 7510 (+971 55 612 7510)

Our team will confirm your return and arrange the pickup or share the return address. Please do not send items back without contacting us first.

5. Inspection and Refund

•       Once we receive the item, we inspect it within 2–3 working days.

•       Approved refunds are paid only by bank transfer to the account of the person who placed the order. The account holder name must match the name on the order.

•       To receive your refund, please share:

–      Account holder name

–      Bank name

–      IBAN

•       Refunds are processed within 5–7 working days after approval, in AED.

•       Refunds cover the product price. Courier charges are refunded only for faulty or wrong items.

6. Contact Us

For any questions about returns, contact us at complaint@asharprofessional.ae or on WhatsApp at +971 55 612 7510, Monday to Friday, 9:30 AM – 5:00 PM (UAE time).